Commitment to fair, objective business practices and ethics

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We do not sell any equipment or services!  We use our knowledge, time, expertise, experience and relationships to deliver our technology consulting services.

 

We take our objectivity and neutrality very serious, and have developed processes and procedures that abide by the Society of Communications Technology Consultants (SCTC), and the York Region Character Business Council.  We even have an internal Ethics Committee and Information Management Officer whose role is to ensure that we are meeting our commitments to our clients and the industry!

 

We "Walk the Talk" and use what we consult in

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We are one of the few Canadian communications consulting firms that actually use the advanced communications technology that we consult in everyday in our own business! 

 

Ask to see our current architecture solutions diagrams!  We would be happy to show you how we use on-site and hosted/colo managed VoIP, UC and collaboration tools on a daily basis.  Through our own day-to-day experience, combined with our structured, disciplined analysis and approach, we are able to clearly understand the challenges, and benefits next generation VoIP, UC and contact centre systems and applications can bring to our clients.

 

We use automated technology tools and structured processes for our procurement analysis to minimize risk and cost

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We use FOX GROUP-developed proprietary web-based analysis tools in our consulting engagements to reduce the overall  time, effort and consulting budget to gather business and technology requirements.  This includes 3D RFP procurement compliance, pricing and solution analysis tools with supporting structured methods to ensure fair, objective comparisons and vendor selection.  This automation enables us to reduce our internal time and effort for analysis and use our expertise to analyze and interpret the results, instead of manually analyzing information and wasting time using out of date consulting models! 

 

We deliver projects on time, and on budget, bringing value

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On Time, On Budget:  We have been working with our clients using fixed-price "Not to exceed" practice since our inception in 2000. We develop a detailed statement of work with the assigned FOX and client tasks, deliverables and responsibilities so that our clients have NO surprises.  We work with them throughout the project to track and monitor progress, whether we are driving the overall project, or are providing subject matter support working with their project management professionals. 

 

Bring Value to our Clients for Their Investment:  We strive to bring value to our clients throughout our projects. In fact, most if not all of our client acquisition projects have realized real monetary value exceeding the cost of our fees, and in some cases, many times over!  We would be happy to provide client references for validation.

 

Ongoing education and updates, at our own expense

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All FOX professionals participate in vendor consultant/analyst programs, associations and industry councils and are required to attend vendor education seminars, leading industry conferences and professional events.

 

We are committed to keeping up to date on the latest and emerging technology trends, vendor offers, etc.  We do this by investing significant amounts of personal and professional time, money and effort to keep current with the leading trends, vendors, and even through our own hand on test lab projects!

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This helps us ensure that we are providing current, high quality, accurate technology consulting services, to enable our clients to acquire the latest technologies from the right vendors.

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Vendor Consultant/Analyst Councils, Specialized Focus Groups to provide our input and suggestions for future direction to vendors:

• Avaya Consultant Program & Call Centre Council

• Cisco Consultant and Analyst Programs

• Genesys Consultant Program

• Microsoft "Insiders of Lync" Council (Limited, by invitation only)

• Mitel Consultant Program

• Bell, TELUS and Allstream Consultant Program

 

Technology Consultant and Industry Associations

• Canadian Interoperability Technology Interest Group (CITIG)

• Information Technology Association of Canada (ITAC)

• MISA - Municipal Information Systems Association (Ontario Chapter)

• NENA - The 9-1-1 Association

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Telecom, Network, Video and Call Centre Manufacturers

• 3Com, Aastra, Avaya, Cisco, Genesys, HP,  Kyocera, Microsoft, Mitel Networks, NEC, Polycom, Vidyo
   

Carriers, Integrators, Value Added Resellers

• Activo, Aizan, Allstream, AT&T, Bell, Bell Aliant, BrantTel Networks, Comcast, Dimension Data, Frontier Networks, Genband, HP, IBM, Introtel, Northern 911, OnX, Primus, Shaw, TELUS, Unity Connected, Verizon, Videotron, xplornet, etc. 

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